Privacy Policy

Introduction & General Provisions

Welcome to wellhello's Privacy Policy. This document explains our practices regarding the collection, use, and disclosure of your information when you use our platform. We are committed to safeguarding your privacy and ensuring you have a secure and transparent experience. By accessing or using wellhello, you acknowledge that you have read, understood, and agree to the terms described herein.

This policy applies to all services offered by wellhello, including our website, mobile applications, and any related services (collectively, the "Service"). If you do not agree with any part of this policy, you must discontinue use of our Service immediately.

What Data We Collect

To provide and improve our Service, we collect several types of information, which may include:

• Personal Identification Data: Information you provide during registration and profile creation, such as your name, email address, date of birth, gender, and preferences.
• Profile and Interaction Data: Content you generate, including profile photos, bios, messages, likes, and any other communications within the platform.
• Technical & Usage Data: Information collected automatically, such as your IP address, device type, browser information, operating system, pages visited, time spent, and other diagnostic data.
• Location Data: Approximate geographic location (at city or regional level) derived from your IP address or, with your explicit consent, precise location from your device to enable location-based matching features.
• Payment Information: If you purchase premium features, our third-party payment processors collect necessary financial data (e.g., card details). We do not store full payment card numbers on our servers.

How We Use Your Data

We use the collected data for specific, legitimate purposes to operate and enhance your experience:

• To create, maintain, and secure your user account.
• To facilitate connections and match recommendations based on your preferences.
• To personalize your experience, including showing relevant profiles and content.
• To communicate with you regarding service updates, security alerts, support responses, and promotional offers (you can opt-out of marketing).
• To monitor and analyze usage trends to improve the functionality, safety, and design of our Service.
• To detect, prevent, and address technical issues, fraud, or abusive behavior.
• To process transactions and manage your subscription.

Sharing Data with Third Parties

We do not sell your personal data. We may share information in the following limited circumstances:

• Service Providers: With trusted vendors who perform services on our behalf (e.g., hosting, analytics, payment processing, customer support, email delivery), under strict contractual obligations to protect your data.
• Legal Compliance & Safety: If required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of wellhello, our users, or the public.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business, where user information may be transferred as a business asset.
• With Your Consent: We may share information for any other purpose disclosed to you at the point of collection, with your explicit permission.

Data Protection & Security

We implement robust technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption (in transit and at rest), access controls, secure server infrastructure, and regular security assessments.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to responding promptly to any suspected data breaches and notifying you and applicable regulators where we are legally required to do so.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Access & Portability: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Objection & Restriction: Object to our processing of your data or request we restrict processing in certain circumstances.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
• Opt-out of Marketing: Unsubscribe from promotional communications via the link in any email or your account settings.

To exercise these rights, please contact us using the details in the "Contact Information" section. We may need to verify your identity before processing your request.

Cookies & Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service, enhance functionality, and analyze trends. Cookies are small files stored on your device.

• Essential Cookies: Necessary for the Service to function (e.g., authentication, security).
• Performance & Analytics Cookies: Help us understand how users interact with the Service, allowing us to improve.
• Functionality Cookies: Remember your preferences and settings to personalize your experience.
• Advertising Cookies: Used to deliver relevant ads on our platform and third-party sites, based on your interests.

You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the Service.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date and, where appropriate, through in-app notifications or email.

We encourage you to review this page periodically for the latest information on our privacy practices. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: [email protected]
Postal Address: Data Protection Officer, wellhello Ltd., 123 Connection Lane, Suite 500, San Francisco, CA 94107, USA.

Last Updated: April 10, 2025